We're Here to Help

Your journey matters to us. Our support team is dedicated to answering questions, resolving issues, and helping you travel with confidence.

Get in Touch

120 Bourke Street, Melbourne VIC 3000, Australia
+61 3 9100 7642
[email protected]

Find us in the heart of Melbourne’s business & transport district.

Customer Support Hours

Office Hours: Mon-Fri: 8:30-17:30, Sat: 9:00-13:00

For quick help 24/7, visit our Service Updates page or check the FAQ below.

Quick FAQs

How can I report lost property? Please call our customer hotline or email with details of your journey for assistance.
How do I request accessible services? Notify us in advance, and our staff will ensure suitable arrangements for your journey.